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2021 survey finds Procore customers focused on communication


February 24, 2021
By Rock to Road

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Canadian respondents make up more than 10 per cent of the total surveyed. Image: Procore

Procore released the results of its annual customer technology report, Unlocking the ROI of Construction Technology, which looks at how leaders in the construction industry are driving positive results in their business during a year of unprecedented challenges, with the use of Procore technology.

This year’s report surveyed 4,784 Procore customers from Canada, the U.S., South America, Asia, Europe, Australia and the Middle East. Some key findings include:

  • Respondents had a notable focus on communication after a year of navigating the pandemic. The word “communication” was mentioned in 548 responses.
  • 79 per cent reported improved communication for a remote workforce. This was consistent across businesses of all sizes, including; 80 per cent of general contractors surveyed; 77 per cent of owners surveyed; 76 per cent of speciality contractors surveyed.
  • 89 per cent said they have more standardized processes.
  • 71 per cent said they met or exceeded profit goals.

Canadian respondents make up more than 10 per cent of the total surveyed. Procore’s results show the Canadian respondents said Procore helps manage change orders, that Procore helps them own their project data, and that the platform’s financial tools have improved transparency between project management staff and accounting.

“This year’s global ROI report, Unlocking the ROI of Construction Technology, helps codify what many in the industry have experienced,” said Jas Saraw, vice-president, Canada, Procore. “In construction as in many other sectors, ‘communication’ has been the watchword since the pandemic began. The industry has unique challenges in connecting field and office workers, and we believe the shift to modern solutions has been accelerated.”

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The full report, as well as an image featuring select results from Canadian respondents, can be downloaded here.