At the first official media event at this year’s CONEXPO, John Deere unveiled its newest innovations that are being presented at the show. Members of the senior management discussed the work that has led to the customer-first focus that is driving the company’s newest products.
That focus has led to previously released innovations like the 644K hybrid wheel loader, a machine that has been well received by both the Canadian and U.S. markets. At CONEXPO, there is also a strong emphasis on Tier 4 Final machinery that has been introduced in North America, including the G Series Graders and the 624K wheel loader. Both of those machines were designed through extensive customer involvement, a process that John Deere has coined as Building. Together.
But the biggest announcement by Deere involves the complete integration of the JDLink system. That system will now have the capability of reporting part issues directly to the connected dealer/technician, who can diagnose and provide a solution before the problem becomes serious, and minimize downtime during the repair. As John Deere calls it: Ultimate Uptime.
This newest system from Deere is being offered as a standard feature, on all new machines being produced, for three years. The full package includes the exclusive John Deere technology, individual customization for contractors, maintenance tracking and machine health prognostics.
According to John Deere’s director of customer and product support Mark Germian: “Ultimate Uptime is our response to what customers asked for most.”
Photo: Deere Co. Chairman and CEO Sam Allen addresses the audience at the John Deere media conference.