Rock to Road

News
Atlas Copco’s Construction Service Division now operational


October 29, 2012
By Aggregates and Roadbuilding

October
29, 2012 – Mississauga, Ont. – 

Atlas Copco Construction Equipment Canada recently announced that the new Construction Equipment business
unit
is now operational, and supplied more details about the structure and
resources of the division in Canada.

October
29, 2012 – Mississauga, Ont. –
Atlas Copco Construction Equipment Canada recently announced that the new Construction Equipment business
unit
is now operational, and supplied more details about the structure and
resources of the division in Canada.

 

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According
to the company, the Construction Service Division is a more focused service
organization supporting the construction, demolition and road construction
industries. It is believed that this focus will allow Atlas Copco’s
Construction Service Division to be more responsive, agile and
customer-centric.

 

“We want
to be a next-generation service provider, not just a parts provider,” said
Darko Ilic, national service manager of the service division for Atlas Copco
Construction Equipment Canada. “In fact, we want to be the leader in service in
the entire construction industry.”

 

Ilic
outlined some of the resources that are in place to support that goal. In
addition to a 24-hour tech support hotline and the main warehouse in
Mississauga, the Construction Service Division maintains service shops in
Milton, Ontario; St-Leonard, Quebec; and Edmonton, Alberta. All offer
refurbishment, repair service and field service, and are staffed with factory-trained
technicians.

 

“We want
to provide the service the customer wants,” Ilic added. “Some customers want to
maintain and later resell their own equipment. In that case, we’re happy to
supply on-time spare parts and technical advice. Other customers will want
their equipment repaired in the field, or fully refurbished or rebuilt—we can
do that. Or maybe the customer wants to trade in their used equipment on new or
used Atlas Copco equipment, or they simply want to purchase used equipment from
us. We now have a used equipment program that grades the used machine with from
zero to five stars, from no warranty to a limited or even full warranty in the
case of our Premium Used Equipment.”

 

The new
division also offers service training to customers and dealers.