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Doosan streamlines equipment delivery process


February 3, 2020
By Doosan
Mike Rye, Senior Vice President at Keen, and Edward Song, President and CEO at Doosan Infracore North America, LLC, celebrate the partnership between the two companies with a ribbon-cutting ceremony on Tuesday, Jan. 21, 2020.

Suwanee, Ga. –  Doosan equipment customers can receive new, specifically configured machines faster in the U.S. and Canada thanks to a streamlined fulfillment process.

Whether a crawler excavator with narrow tracks, or a wheel loader with a counterweight, Doosan machines could arrive four to six weeks after the order is submitted. A team of dedicated Doosan employees, including a manufacturing engineer, at the company’s North American customization plant in Savannah, Georgia, oversee equipment final assembly and inspections stateside. The customization plant allows Doosan to provide machines sooner to Doosan dealers and customers nationwide.

“Doosan is always innovating and refining our processes to better serve our customers,” says Edward Song, CEO of Doosan Infracore North America, LLC. “Our new fulfillment process allows us to deliver the exact machines customers need more quickly, all with the Doosan quality that our customers expect.”

About 75 per cent of Doosan machines sold in the U.S. and Canada will benefit from the process, including crawler excavators, wheel excavators, mini excavators and wheel loaders. The strategic approach allows Doosan to outfit equipment with requests such as crawler excavator track shoe changes, cab guarding, work lamps, beacons, counterweights, excavator dozer blades and more.

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The North American customization plant follows the opening of two Doosan-exclusive parts distribution centres; one in Suwanee, Ga., where Doosan is headquartered, and a West Coast facility in Lacey, Wash. The combined 157,000 square feet of U.S. warehouse space help Doosan provide faster parts delivery, more inventory and better service options to customers and dealers across the U.S. and Canada.